Terms of Service
Who we are and what this covers
Cachivo provides authoritative DNS and edge content delivery (CDN) services. We do not provide hosting: the content of every website on our network is served from the customer's own origin. These terms cover your use of the control panel, our nameservers and our points of presence. By adding a domain you accept them. What we sell describes the service in plain terms.
What you are buying
Each domain is on its own plan. The plan's price is shown before you add the domain, and is charged from your prepaid balance when you add it and at the start of each billing period. We do not take card payments; balances are topped up with cryptocurrency and credited once the payment is verified.
If a renewal cannot be paid, your domain keeps serving for three days. After that it stops resolving until the balance covers it. Nothing is deleted during this period — topping up brings the domain straight back.
What we do not promise
We do not offer a service level guarantee or credits for downtime. We run the service on redundant infrastructure across multiple countries and publish real component health at /status, but you should not build something on us that cannot tolerate an outage.
We are not a backup service. Your DNS records and origin content are yours to keep copies of.
Your responsibilities
- You must own or be authorised to manage every domain you add.
- You are responsible for what your origin serves, and for your visitors' data.
- You must keep your account credentials secure. We offer two-factor authentication and recommend it.
- You must follow the Acceptable Use Policy.
Suspension and termination
We may suspend a domain for non-payment after the grace period, or for a breach of the Acceptable Use Policy. For anything other than an emergency we will tell you why and give you a chance to fix it. You can stop using the service at any time; we do not refund unused balance except at our discretion.
Changes
We will give notice of material changes to these terms by email to your account address before they take effect.
Contact
support@cachivo.com